Google Review Analysis
Decode Google reviews for explosive growth by using the following sections to analyse your reviews and take action in these areas if it makes business sense.
- Service Timing Mentions
- Words like “slow,” “waited,” or “quick”
- Peak time complaints
- References to response times
- Scheduling/appointment issues
- Staff-Related Feedback
- Employee names mentioned positively repeatedly
- Comments about staff knowledge
- Customer service attitude feedback
- Mentions of understaffing
- Product/Service Quality Indicators
- Specific descriptions of what worked/didn’t work
- Price-to-value comparisons
- Durability/longevity mentions
- Feature requests or suggestions
- Physical Location Comments (if applicable)
- Cleanliness feedback
- Parking situation
- Store layout/organization
- Accessibility issues
- Communication Points
- Clarity of pricing/policies
- Follow-up experiences
- Booking/reservation process
- Response to problems
- Competitive Comparisons
- “Better than” or “worse than” statements
- Mentions of competitor offerings
- Price comparisons
- Unique selling points noticed by customers
- Repeat Business Signals
- “Will return” or “never again” statements
- Customer loyalty comments
- Frequency of visits mentioned
- Long-term customer feedback
